Adult Protective Service Practice Exam

Should investigators ask "Why" questions to understand a vulnerable adult's decisions?

1. True

2. False

The correct answer is: False

Asking "Why" questions in investigative contexts, particularly when dealing with vulnerable adults, may not be the most effective approach. This is primarily due to the potential for discomfort and defensiveness that such questions can invoke. When investigators for Adult Protective Services ask "Why," it can unintentionally place the individual in a position of needing to justify their thoughts, feelings, or actions. This can lead to increased anxiety for the vulnerable adult, making it harder for them to express themselves freely or accurately. Moreover, "Why" questions can sometimes open the door to complex reasoning that the vulnerable adult may not be able to articulate fully, particularly if they are experiencing cognitive challenges or emotional distress. Instead, using more open-ended questions allows the individual to share their perspectives in a supportive manner. This promotes a more trusting environment where the individual may feel safer to discuss their decisions, thereby providing investigators with the necessary information to understand the situation without imposing additional stress. In summary, avoiding direct "Why" questions is recommended in these situations to foster a communicative atmosphere where vulnerable adults can express their experiences and decisions more comfortably.